Am I the only one having trouble staying signed in when using Ancestry.com on Safari? I did speak with several people at Ancestry and they offered a possible solution but it didn't help. Their only other suggestion was to use Firefox but I'm having a different problem there. When I do a search for a person the search results are garbled - one line of type obscures the other so you can't tell which database the record is found in. Also, when clicking on the link to view a record it often goes to the record above or below the one clicked on. Any help, suggestions? And back to Safari vs. Firefox - there are other things that just don't work as smoothly on Firefox - even the first person I spoke with at Ancestry said she preferred Safari. I do have the latest versions of both Safari and Firefox. The Firefox problem is only on my iMac. On my MacAir (still using snow leopard if that's relevant) it's fine using same version of Firefox.
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Sara Bradley Mason
kywiaz at gmail dot com -
Re: Problems with Ancestry.com
Well, I've used Safari accessing Ancestry.com in both Snow Leopard and Lion and have never had any problem staying signed in. So I don't think your problem is likely to be Safari per se.Originally posted by Sara View PostDennis J. Cunniff
Click here to email me -
Re: Problems with Ancestry.com
I should have said that the people I spoke with at Ancestry said that this was a known problem - which version of Safari are you using? They thought it might be more recent updates causing the trouble. Also, someone at the Mac Support Forum who tried to help said she was having the same problem while she was assisting me.Originally posted by Dennis J. Cunniff View PostSara Bradley Mason
kywiaz at gmail dot comComment
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Re: Problems with Ancestry.com
I always have a recent version. Currently 5.1.5, though I think there's an update today that I haven't done yet.Originally posted by Sara View PostDennis J. Cunniff
Click here to email meComment
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Re: Problems with Ancestry.com
I've heard of this affecting Macintosh users, but have not experienced it myself, so whatever it is, it's not "all" Macintosh or Safari users.Originally posted by Sara View Post
RogerComment
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Re: Problems with Ancestry.com
It has been happening to me also. Seems to have started about 4 or 5 months ago. Many times it has been late at night/early morning when it happens (I'm a night owl!). However, it just happened to me again, daytime, a couple of days ago. I, too, have been told to switch to Firefox. If it is Safari, maybe this latest update to Safari will fix it.Kaye Mushalik
-Muschalik (Poland), Stroop, Small (Ireland), Fitzsimons/Fitzsimmons (Ireland) Pessara/Pesaora/Pesarro/Pizarro (from Germany)
-Dorrance, Eberstein, Bell
-Late2015iMac27"Retina5K, MacOS10.14, iOS12.1, R12, Safari12.0Comment
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Re: Problems with Ancestry.com
I had the garbled type/link issue using Safari on Ancestry and opted to use FF when this happened. The latest release of Safari seems to have corrected this particular problem. I have never had an issue with losing connection in either FF or Safari on Ancestry although Ancestry's site can be painfully slow at times and the search feature could use a good deal of improvement.Tom BrownComment
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Re: Problems with Ancestry.com
I've been having this problem for a while. It didn't dawn on me to contact ancestry.co.uk which is what I use. As a work-around, I use the arrows on the comma and full-stop keys to navigate. It works. [Note to self: contact ancestry] :-)Originally posted by Sara View PostJan Powell
in Wellington, New Zealand
http://www.rellyseeker.nz/
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Apple/Mac since 1987, Reunion since 1993Comment
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Re: Problems with Ancestry.com
I have been using Chrome "Google Chrome" and have had no problems, I prefer it over both Safari and Firefox.
Ron Gephart
San Jose, CaliforniaComment
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Re: Problems with Ancestry.com
The first is not likely to be a Safari problem nor a Chrome or Firefox, etc.. problem. It is much more likely to be a "weak link" somewhere in your connection to the Internet.Originally posted by Sara View Post
Regarding the overwrite, I too have been seeing that since version 5.1 was released. It seems to be limited to a drifting of the "View Image" link only toward the bottom of a window. Set your view to showing 50 records and it will minimize the number of these that you see.Bob White, Mac Nut Since 1985, Reunion Nut Since 1991
Jenanyan, Barnes, White, Duncan, Dunning, Hedge and more
iMac/MacBookAir M1 - iPhonePro/iPadPro - Reunion14 & RTComment
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Re: Problems with Ancestry.com
Thanks to everyone who has answered. I was interested to see if others were having the inability to stay signed-in problem and, if so, whether Ancestry's suggested fix worked for them. As I said, they agreed that others were having this problem. In my case sometimes I can work for quite awhile (even hours) and other times it happens immediately whenever I try to access an original record. Ancestry also said this unpredictable behavior was typical, that Safari was not supported, and to use Firefox.Originally posted by Bob White View Post
The other problem (and you're right, it's the "view image" link) is on Firefox - not Safari. And only on my iMac with Lion, not on my MacAir with Snow Leopard - both have Firefox 12. I'll try your suggestion.Sara Bradley Mason
kywiaz at gmail dot comComment
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Re: Problems with Ancestry.com
I was having different problems with Ancestry.comComment
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Sara Bradley Mason
kywiaz at gmail dot comComment
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Re: Problems with Ancestry.com
Yes, I am also one of those having the same problem while using Safari 5.0.5.Originally posted by Sara View Post
Ancestry's only solution was for me to use my Firefox 12.0
I switched to Firefox and have had no problems, although the display is quite different.
I thought the problem started about 3 or 4 months ago when Ancestry did a viewer update, but I was never able to isolate the exact time frame or cause.
-roger-Comment
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Re: Problems with Ancestry.com
I had the same problem when I was looking at the ancestry.com 1940 census images in multiple tabs -- kept having to re-sign in. I got a reply from ancestry with several suggestions. The only one that I tried and the one that worked was to make sure Java was turned on in the Safari preferences. I had just recently turned if off because of the Java virus. Good luck!Comment
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