Fan chart

[Airy]

Since a couple of OS versions (I'm on latest 10.11), it's impossible to create fan charts with more than 6 or 7 generations.
I'm getting these kind of errors :
Reunion 11[66972]: NSImage: Insufficient memory to allocate pixel data buffer of 1597184 bytes
12/03/2016 11:00:49,211 Reunion 11[66972]: (
0 CoreFoundation 0x925caa69 __raiseError + 201
1 libobjc.A.dylib 0x97d42fd1 objc_exception_throw + 276
2 CoreFoundation 0x925ca97d +[NSException raise:format:] + 141
3 AppKit 0x9678438f NSNewBitmapBackingStore + 367
4 AppKit 0x968ccc6c +[NSCGImageSnapshotRep _lockFocusForCreatingSnapshot:withRect:context:hin ts:flipped:] + 632
5 AppKit 0x968dbfc0 +[NSCGImageSnapshotRep lockFocusForCreatingSnapshotWithRect:context:hints :flipped:] + 87
6 AppKit 0x968dbd46 -[NSImage _lockFocusOnRepresentation:rect:context:hints:flip ped:] + 937
7 AppKit 0x968db995 __51-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke + 90
8 AppKit 0x968933ca -[NSImage _usingBestRepresentationForRect:context:hints:body :] + 167
9 AppKit 0x968db933 -[NSImage lockFocusWithRect:context:hints:flipped:] + 194
10 AppKit 0x96956f1b -[NSImage lockFocusFlipped:] + 122
11 AppKit 0x96956e9a -[NSImage lockFocus] + 60
12 Reunion 11 0x001d1028 TRTextRotate + 1678
13 Reunion 11 0x001b00bd oeFanFormat + 1672
14 Reunion 11 0x001afa05 oeFanOptimize + 426
15 Reunion 11 0x00048103 ImportFanChart + 540
...

[alan]

Re: Fan chart

Hi Airy,

I just tried making a fan chart for myself with 10 generations - guess what - it failed and crashed.

Have sent a console report to Reunion.

Alan

[Frank]

Re: Fan chart

in these situations, follow the steps on this Reunion 11 Support FAQ...

http://www.leisterpro.com/doc/version11/questions/answers/crashlogs.php

[Airy]

Re: Fan chart

It's not crashing for me.
Just no chart window is displayed, and some messages are logged to the console.
And when quitting, the chart windows are shown asking to save. They are empty

It's a 100% repro for me if I pick a > 7 generations fan chart (on a individual having that many ancestors) on 10.11.

[ByronSpoon]

Re: Fan chart

No issues for me generating fan charts of 7, 8, 9 and 10 generations with long ancestral lines. I get no Reunion generated console messages and a good fan chart is consistently created and displayed. I am running MacOS 10.11.3 and Reunion 11.0.8.
There must be something else at play here. If this is failing for you then send Frank the console and dump info as he outlined above.

[fjvanbodegom]

Re: Fan chart

Strange, on my MacBook Pro with R11.0.08 and El Capitan I can create a 10 gen. fanchart without problems, with 520 cells with data (parts in the 10 gen. are empty).
I use the standard settings in FanChart are: gen.10, helvetica, line hair, gradient, fontsize 9
Might be you have other settings.

[alan]

Re: Fan chart

Well I have followed all the steps outlined in "Franks support FAQ" and can now do a fan chart upto 8 generations - but for 9 & 10 - all I get is a blank chart before closing.See screenshot attached;

Have prepared a console report and is on the way to Leister folk.

This is on a new iMac (only 7 weeks old) running 10.11.3

[Mark]

Re: Fan chart

Hi Alan and Airy,

In addition to any logs you've already sent, I'd also recommend sending your family file to us with details on the source person for the chart so that we can try to duplicate the issue. That should help us in determining the cause of the problem.

Thanks,

[Airy]

Re: Fan chart

I've sent my Reunion file with repro details

Thanks

[alan]

Re: Fan chart

Hi Mark

Have posted the dropbox link to my family file to you by email as requested.

Alan

[PMarc19]

Re: Fan chart

Same problem, blank chart, any solution ?

5-6 generations okay, anything above, blank.

iMAC 27" retina late 2105 running El Capitan. 24GB Memory

No other programs open or running.


5/2/16 2:35:49.577 PM Reunion 11[12391]: NSImage: Insufficient memory to allocate pixel data buffer of 2991744 bytes
5/2/16 2:35:49.579 PM Reunion 11[12391]: (
0 CoreFoundation 0x92b2fa69 __raiseError + 201
1 libobjc.A.dylib 0x9b5f4fd1 objc_exception_throw + 276
2 CoreFoundation 0x92b2f97d +[NSException raise:format:] + 141
3 AppKit 0x9d9a938f NSNewBitmapBackingStore + 367
4 AppKit 0x9daf1c6c +[NSCGImageSnapshotRep _lockFocusForCreatingSnapshot:withRect:context:hin ts:flipped:] + 632
5 AppKit 0x9db00fc0 +[NSCGImageSnapshotRep lockFocusForCreatingSnapshotWithRect:context:hints :flipped:] + 87
6 AppKit 0x9db00d46 -[NSImage _lockFocusOnRepresentation:rect:context:hints:flip ped:] + 937
7 AppKit 0x9db00995 __51-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke + 90
8 AppKit 0x9dab83ca -[NSImage _usingBestRepresentationForRect:context:hints:body :] + 167
9 AppKit 0x9db00933 -[NSImage lockFocusWithRect:context:hints:flipped:] + 194
10 AppKit 0x9db7bf1b -[NSImage lockFocusFlipped:] + 122
11 AppKit 0x9db7be9a -[NSImage lockFocus] + 60
12 Reunion 11 0x001d1028 TRTextRotate + 1678
13 Reunion 11 0x001b00bd oeFanFormat + 1672
14 Reunion 11 0x001afa05 oeFanOptimize + 426
15 Reunion 11 0x00048103 ImportFanChart + 540
16 Reunion 11 0x001a38a2 oeChartImport + 867
17 Reunion 11 0x0023153d -[nsChartCanvas readFile:editor:] + 184
18 Reunion 11 0x00042f8b -[wcChartEditor dlgCaller:] + 1167
19 Reunion 11 0x000a4ffb -[wcReunion commandActionCaller:] + 45
20 Reunion 11 0x000a4f92 -[wcReunion commandActionCaller:arg1:arg2:] + 54
21 Reunion 11 0x000a4e52 -[wcReunion timerAction:] + 267
22 Foundation 0x99d2622e __NSFireTimer + 117
23 CoreFoundation 0x92a31ff6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUN CTION__ + 22
24 CoreFoundation 0x92a31aa2 __CFRunLoopDoTimer + 1250
25 CoreFoundation 0x92a3152d __CFRunLoopDoTimers + 349
26 CoreFoundation 0x92a28421 __CFRunLoopRun + 2113
27 CoreFoundation 0x92a27976 CFRunLoopRunSpecific + 390
28 CoreFoundation 0x92a277db CFRunLoopRunInMode + 123
29 HIToolbox 0x9bc602f1 RunCurrentEventLoopInMode + 267
30 HIToolbox 0x9bc600f3 ReceiveNextEventCommon + 503
31 HIToolbox 0x9bc5feec _BlockUntilNextEventMatchingListInModeWithFilter + 99
32 AppKit 0x9d97244e _DPSNextEvent + 1053
33 AppKit 0x9d9719c7 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:deque ue:] + 1057
34 AppKit 0x9d97159e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121
35 AppKit 0x9d964cb3 -[NSApplication run] + 1063
36 Reunion 11 0x000024a0 main + 462
37 Reunion 11 0x000022c9 start + 53
)
5/2/16 2:36:03.068 PM Reunion 11[12391]: CGImageProviderCreate: invalid image provider size: 0 x 0.
5/2/16 2:36:03.069 PM Reunion 11[12391]: CGImageCreateWithImageProvider: invalid image provider: NULL.

[Mark]

Re: Fan chart

PMarc19 - I will send you an email about this issue.

For anyone else who runs into this (specifically, note the "NSImage: Insufficient memory..." console message), please email us directly at help@leisterpro.com

Thanks,

[Boule38]

Re: Fan chart

I have exactly the same problem since I used Reunion 11 or Reunion 9 with my iMac (Retina, late 2014, 4 GHz i7, RAM 24 Go, Amanda Radeon R9 M295X 4096 Mo) and OS 10.11.4

I tought my file may be corrupted, so I created a new database with limited data (only the first name). The problem is still there.

But every thing goes well on my old PowerBook Pro (mid 2009).
I went to Apple's Genius Bar, and they blamed the application.

Personnaly, I opt for a defective iMac. Then, I suggest to send my new limited database to Leister, to perform a try on their equipment.

Roger D.