Removing Media

[Sue McCormick]

Using Reunion 11.0.7 on a MacBookPro running Sierra.

I have changed the way I wish to store my media. Since earlier in January of this year, I have been slowly removing the media connections from my sources. This process has been working in an ordinary fashion until Sunday.

Suddenly, when I have opened the media portion of my source, deleted the media pointer, and hit the "Done" button, the media link is instantly restored.

For other purposes, I restarted my computer. After the restart, I was able remove one connection, but the very next connection was immediately restored.

Is there a new rule for this that I have missed? Does anyone understand why I cannot separate my media from the sources?

[Sue McCormick]

Re: Removing Media

Using Reunion 11.0.7 on a MacBookPro running Sierra.

Since my original entry, I have upgraded to Reunion 11.0.11. The upgrade did not sort out this problem.

I have been following: 135 people have read this, but no one has offered an answer. So, today, after entering a change, I quit Reunion, then re-opened it.

Fancy that! many of the earlier changes showed up!

There surely is a more efficient way of refreshing information. And why do I need to do this only since middle of last week?

There are many knowledgeable folk here. Over the years, I have learned so much from you. Doesn't anyone have any understanding of what's going on?

[Sue McCormick]

Re: Removing Media

SOLVED!

The last time that I closed Reunion, seems to have removed the impediment, whatever it was. I don't know what went wrong, but it took more than one close and restart before it went away. However, everything is now working is usual.

[Sue McCormick]

Re: Removing Media

Reopening this Issue!

No one answered my earlier posts. I have written above that restarting Reunion solved by problem. BUT, the problem occurred again, starting yesterday. I have twice restarted Reunion, but am still facing Source-Media connections where multiple deletions of the media have failed to be accepted.

The accepted behavior — hit the minus sign to remove the media link — works well for days. Then suddenly it stops working. In the non-working phase, I hit the minus sign, the media of that source shows that the link is removed, BUT the Source Index does not show the change and when I re-open the Source record, the media link is still there.

Please, someone, can you respond to this. I desperately need help. I am in the middle of cleaning up my database. I am separating all media out from Reunion. I need to keep my media together WITHOUT specific references. When I need media for a report, it will be easy to temporarily add the link, and then remove it. But only if I CAN remove it.

[Dennis J. Cunniff]

Re: Removing Media

Please, someone, can you respond to this. I desperately need help. I am in the middle of cleaning up my database. I am separating all media out from Reunion.

Have you written the help desk? When no one here has the answer, they're the next stop.

[Sue McCormick]

Re: Removing Media

Thank you, Dennis. I was thinking about that. So that will be my next step.

[Sue McCormick]

Re: Removing Media

I am glad to report that Tech Support at Reunion has solved this issue for me.

I am slow to report this, because the repaired database arrived just as we were going off to have our annual eye check. Thursday wasted because dilated eyes don't do genealogy well; Friday spent in untangling some of MY problems (erroneous source connections made many years ago!). Today was spent on working on those same bad entries. But I came up for air and remembered that I hadn't reported on the solution.

And hadn't bragged here on the very, very good support we receive from Reunion's Tech Support.