Multimedia Photo cut-off in Family View

[Paul Bridges]

I am running Reunion 10.0.4 on an iMac 10.6.8, and I used Rebuild Cache Files when I installed Reunion.
I have about 540 Multimedia files (mainly TIFF & JPG), after installing Reunion 10.0.3 I noticed that sometimes I could not view the full image on Reunion Family View, some off the image was cut-off. Deleting and re-adding did fix the problem.
I thought Reunion 10.0.4 was supposed to fix this problem.
But I have just found another example of it.

I will not try deleting & re-adding it in case someone wants to look at the problem.
Its not a big problem to me as I can easily fix it.

[kreisel]

Re: Multimedia Photo cut-off in Family View

I am running Reunion 10.0.4 on an iMac 10.6.8, and I used Rebuild Cache Files when I installed Reunion.
I have about 540 Multimedia files (mainly TIFF & JPG), after installing Reunion 10.0.3 I noticed that sometimes I could not view the full image on Reunion Family View, some off the image was cut-off. Deleting and re-adding did fix the problem.
I thought Reunion 10.0.4 was supposed to fix this problem.
But I have just found another example of it.

I will not try deleting & re-adding it in case someone wants to look at the problem.
Its not a big problem to me as I can easily fix it.

Paul, can you tell me how you rebuild the cache? When I installed Reunion 10, all of my Family View multi-media images were cut. It appears to only show the lower left corner of each picture, unless I open it. It's only the thumbnails that are bad.

I upgraded to 10.0.4 and it's still the same. Should I try to rebuild cache, and how do I do that?

Thanks!

[kreisel]

Re: Multimedia Photo cut-off in Family View

Figured it out. Sorry.

[Mark]

Re: Multimedia Photo cut-off in Family View

Hi Paul,

But I have just found another example of it.

It's possible that this one thumbnail didn't get rebuilt for some reason -- I would recommend removing and re-adding the image to see if that resolves it. If not, let us know.

Thanks!

[Paul Bridges]

Re: Multimedia Photo cut-off in Family View

Rebuild Cache again does not fix it.
Deleting from MultiMedia then adding it back does fix it.

I still have other cases of the problem.

[Mark]

Re: Multimedia Photo cut-off in Family View

Paul,

Another solution is to delete the thumbnails from the family file package:

First, quit Reunion 10. Then, locate your file in Finder and CTRL+Click/Right-Click on it; select Show Package Contents from the menu that opens. This will open the family file package and you'll see several files in there - trash the "thumbnails" folder, then close the Finder window.

Re-open your Family File in Reunion 10. It should rebuild all of the thumbnails.

Let us know if the problem persists - thanks!

[Paul Bridges]

Re: Multimedia Photo cut-off in Family View

I trashed the Thumbnails folder as you suggested, and the problem is still there.

I was thinking about the problem, and I can make a guess as to the cause:
It may result from the way I used multimedia in R9.
First I use a minimum size window for Reunion, so that I can fit a Safari screen (e.g. with a census report) side by side with Reunion and fill in a family directly from the screen.
Second a lot of my multimedia files are either BMD certificates or Probate records Grabbed
from a Safari screen. These are often very wide horizontally and very narrow vertically.
When I added the multimedia file to the family view the thumbnail would often obscure some of the information on the parents view (e.g. age or birth date).
I would then manipulate (using the features provided) the thumbnail to restore the lost information on the parent view.
When I wanted to look at the thumbnail R9 allowed me to see all of it using the controls on
the multmedia window.

If you preserved the R9 thumbnail into R10 then I would get a cutoff picture, but I no longer have the controls on the R10 multimedia window to let me see the full picture.

This is speculation, and I hope you understand what I am trying to say.